How can we help?
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Account Management
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- Can I edit or delete my Student Account information, like my ID number?
- Can I still use my Student Account once I’m in college?
- Do I need a Student Account?
- How do I add a second email to my Student Account?
- How do I connect an adult to my Student Account?
- I can’t register. What should I do?
- I don’t have a Student Account. How do I get one?
- I think I had a Student Account before, but I’m not sure. Can I create a new Student Account?
- I'm homeschooled or go to a private school. Can I create a Student Account?
- I’m a college student trying to register for an account, but my college isn’t listed. How do I find my college?
- My Student Account shows the wrong school. How do I change it?
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- Can I delete a Student Account?
- How can I export my student lists?
- How can I see which of my students have registered their accounts?
- How do I create a Partner Student Account?
- How do I create Basic Student Accounts?
- How do I edit a student's account information?
- How do I give other educators access to select students?
- How do I reset passwords for students?
- Can a third party have an account at our district/school?
- How do I edit my Educator Account information (e.g., name, email, etc)?
- How do I get an Educator Account?
- How do I register my Educator Account?
- I moved to a different school. How can I update my Educator Account?
- I oversee multiple schools. How can I add all of my schools to my Educator Account?
- What is the difference between Educator Account user roles?
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College Application Tools
- Does coursework from the Academic Planner migrate to Cal State Apply?
- How do I fill out college applications with CaliforniaColleges.edu?
- How do students launch a college application from CaliforniaColleges.edu (CCC, CSU, UC)?
- What are "a-g" requirements?
- What information will transfer to Cal State Apply?
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College and Career Planning Tools
- How do I plan my classes and add grades to My Plan?
- How do students download and upload documents to CaliforniaColleges.edu?
- How do students plan their courses using the Academic Planner?
- Once a term is complete, what happens to planned courses?
- What can students search for on CaliforniaColleges.edu?
- What happens to students’ planned courses when they go to high school?
- Where do the Search Tools get college, major, and career data?
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Financial Aid Tools
- Are the financial aid lessons AB 2015 compliant?
- How do I learn about financial aid?
- How do students access financial aid lessons for previous grades?
- How do students launch a financial aid application from CaliforniaColleges.edu (FAFSA/California Dream Act Application)?
- I’m a senior. How do I fill out my FAFSA or California Dream Act Application for financial aid?
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Parent Tools
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About CaliforniaColleges.edu
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General Questions
- Do you have video tutorials?
- Do you offer print materials?
- Do you offer recordings of virtual trainings?
- I still can't find what I'm looking for. Who do I contact?
- Is the content available in Spanish or other languages?
- What is Assembly Bill 1584 (AB 1584)?
- What's the difference between Partner and Basic Accounts?
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Educator Reporting Tools
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Educator Tools
- Are the financial aid lessons AB 2015 compliant?
- Do you have video tutorials?
- Do you offer print materials?
- Do you offer recordings of virtual trainings?
- How do I access the educator guides/lessons for CCGI’s curriculum?
- How do I assign a Goal, Journal, or Task to my students?
- How do I assign grade level activities to students?
- How do I best prepare to administer CaliforniaColleges.edu lessons?
- How do students access their lessons?
- Is there a list of all the default tasks by grade level?
- Is there a list of the default goal and journal prompts?
- What are students' My Tasks?
- What are students’ Your Activities?
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Student Tools
- Do you have video tutorials?
- Does coursework from the Academic Planner migrate to Cal State Apply?
- How do I fill out college applications with CaliforniaColleges.edu?
- How do I learn about financial aid?
- How do I plan my classes and add grades to My Plan?
- How do students download and upload documents to CaliforniaColleges.edu?
- How do students launch a college application from CaliforniaColleges.edu (CCC, CSU, UC)?
- How do students launch a financial aid application from CaliforniaColleges.edu (FAFSA/California Dream Act Application)?
- How do students plan their courses using the Academic Planner?
- I’m a senior. How do I fill out my FAFSA or California Dream Act Application for financial aid?
- Once a term is complete, what happens to planned courses?
- What are "a-g" requirements?
- What can students search for on CaliforniaColleges.edu?
- What happens to students’ planned courses when they go to high school?
- What information will transfer to Cal State Apply?
- Where do the Search Tools get college, major, and career data?
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Technical Requirements
- Are there any locally installed applications or apps required to use CaliforniaColleges.edu?
- Are there any software or plugins required?
- Can CaliforniaColleges.edu be linked within our district portal?
- Do you support Single Sign-On (SSO)?
- Do you support the One Roster API for roster uploads?
- Does your site use Adobe Flash or HTML5?
- How much bandwidth do I need to use the platform?
- The date and time are correct on my computer so why am I still receiving a time zone error message?
- What are account password requirements?
- What are some reasons why my students may experience slowness while taking the Career Assessments?
- What does my IT department need to know?
- What internet browsers are supported by the platform?
- What is my password if I register or Sign In with Google?
- Why am I not receiving password reset or verification code emails?
- Why did I receive a time zone error message?
- Why do you support only Chrome, Safari, and Edge browsers?
- Why isn’t the page working like it’s supposed to?
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