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I got an “Access Denied” red error flag. What can I do?
This article was last updated onMay 24, 2023
If you see Access Denied or another error, you might have multiple CaliforniaColleges.edu tabs or windows open. Follow these steps to try to fix the problem.
- Close all your tabs and windows.
- Go to our What Is My IP page.
- Click Reset client device.
- Click Go to home page.
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Account Management
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- Can I still use my Student Account once I’m in college?
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- I'm homeschooled or go to a private school. Can I create a Student Account?
- I’m a college student trying to register for an account, but my college isn’t listed. How do I find my college?
- My Student Account shows the wrong school. How do I change it?
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- Can I delete a Student Account?
- How can I export my student lists?
- How can I see which of my students have registered their accounts?
- How do I create a Partner Student Account?
- How do I create Basic Student Accounts?
- How do I edit a student's account information?
- How do I give other educators access to select students?
- How do I reset passwords for students?
- Can a third party have an account at our district/school?
- How do I edit my Educator Account information (e.g., name, email, etc)?
- How do I get an Educator Account?
- How do I register my Educator Account?
- I moved to a different school. How can I update my Educator Account?
- I oversee multiple schools. How can I add all of my schools to my Educator Account?
- What is the difference between Educator Account user roles?
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College Application Tools
- Does coursework from the Academic Planner migrate to Cal State Apply?
- How do I fill out college applications with CaliforniaColleges.edu?
- How do students launch a college application from CaliforniaColleges.edu (CCC, CSU, UC)?
- What are "a-g" requirements?
- What information will transfer to Cal State Apply?
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College and Career Planning Tools
- How do I plan my classes and add grades to My Plan?
- How do students download and upload documents to CaliforniaColleges.edu?
- How do students plan their courses using the Academic Planner?
- Once a term is complete, what happens to planned courses?
- What can students search for on CaliforniaColleges.edu?
- What happens to students’ planned courses when they go to high school?
- Where do the Search Tools get college, major, and career data?
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Financial Aid Tools
- Are the financial aid lessons AB 2015 compliant?
- How do I learn about financial aid?
- How do students access financial aid lessons for previous grades?
- How do students launch a financial aid application from CaliforniaColleges.edu (FAFSA/California Dream Act Application)?
- I’m a senior. How do I fill out my FAFSA or California Dream Act Application for financial aid?
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Parent Tools
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About CaliforniaColleges.edu
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General Questions
- Do you have video tutorials?
- Do you offer print materials?
- Do you offer recordings of virtual trainings?
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- What is Assembly Bill 1584 (AB 1584)?
- What's the difference between Partner and Basic Accounts?
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Educator Reporting Tools
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Educator Tools
- Are the financial aid lessons AB 2015 compliant?
- Do you have video tutorials?
- Do you offer print materials?
- Do you offer recordings of virtual trainings?
- How do I access the educator guides/lessons for CCGI’s curriculum?
- How do I assign a Goal, Journal, or Task to my students?
- How do I assign grade level activities to students?
- How do I best prepare to administer CaliforniaColleges.edu lessons?
- How do students access their lessons?
- Is there a list of all the default tasks by grade level?
- Is there a list of the default goal and journal prompts?
- What are students' My Tasks?
- What are students’ Your Activities?
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Student Tools
- Do you have video tutorials?
- Does coursework from the Academic Planner migrate to Cal State Apply?
- How do I fill out college applications with CaliforniaColleges.edu?
- How do I learn about financial aid?
- How do I plan my classes and add grades to My Plan?
- How do students download and upload documents to CaliforniaColleges.edu?
- How do students launch a college application from CaliforniaColleges.edu (CCC, CSU, UC)?
- How do students launch a financial aid application from CaliforniaColleges.edu (FAFSA/California Dream Act Application)?
- How do students plan their courses using the Academic Planner?
- I’m a senior. How do I fill out my FAFSA or California Dream Act Application for financial aid?
- Once a term is complete, what happens to planned courses?
- What are "a-g" requirements?
- What can students search for on CaliforniaColleges.edu?
- What happens to students’ planned courses when they go to high school?
- What information will transfer to Cal State Apply?
- Where do the Search Tools get college, major, and career data?
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Technical Requirements
- Are there any locally installed applications or apps required to use CaliforniaColleges.edu?
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- Can CaliforniaColleges.edu be linked within our district portal?
- Do you support Single Sign-On (SSO)?
- Do you support the One Roster API for roster uploads?
- Does your site use Adobe Flash or HTML5?
- How much bandwidth do I need to use the platform?
- The date and time are correct on my computer so why am I still receiving a time zone error message?
- What are account password requirements?
- What are some reasons why my students may experience slowness while taking the Career Assessments?
- What does my IT department need to know?
- What internet browsers are supported by the platform?
- What is my password if I register or Sign In with Google?
- Why am I not receiving password reset or verification code emails?
- Why did I receive a time zone error message?
- Why do you support only Chrome, Safari, and Edge browsers?
- Why isn’t the page working like it’s supposed to?
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